Returns and refunds

At Flex Walk , your satisfaction is our priority. If an item doesn't suit you, here are the conditions and procedure for requesting a return or refund.

1) Right of withdrawal (EU customers)

In accordance with the regulations applicable to distance selling, you have a period of 14 days after receipt of your order to notify us of your wish to withdraw (except for exceptions provided by law).

2) Eligibility conditions for return

To be eligible for a return, the item must be:

New, unused, and in the same condition as when received.
In its original packaging (if applicable).
Accompanied by proof of purchase (order number).

3) Non-returnable/non-refundable items

Unless otherwise required by law, certain items cannot be returned, including:

Opened hygiene/cosmetic items, underwear, swimwear (if the seal/cap is removed).
Items are personalized or made to order.
Gift cards (if you offer them).

4) Return procedure (mandatory)

Before returning any item, please contact our support team at: flexwalk2000@gmail.com and specify:

Your order number
The product(s) concerned
The reason for the return
Photos if the product is damaged or non-compliant

Do not return the item directly to the address on the package: our customer service will confirm the return address and the steps to follow.

5) Return costs

Unless the error is ours (defective/non-compliant item), the return shipping costs are the responsibility of the customer .
Initial delivery charges are non-refundable, except in the case of defective product, damaged upon receipt, or preparation error.

6) Defective, damaged or non-compliant products

If your item arrives damaged, defective or does not match your order, contact us within 48 hours of delivery at flexwalk2000@gmail.com with clear photos/videos of the problem and packaging.
Depending on the situation, a solution will be proposed: replacement, full or partial refund, or another suitable solution.

7) Refunds (if applicable)

Once the return has been received and inspected (or after validation of evidence in the case of a defective product), you will receive a confirmation email.
If the refund is approved, it will be made to the original payment method within a timeframe that varies depending on your bank (usually a few days).